Privacy Policy

Information We Collect

We collect information you provide directly, such as your name, email address, and billing details when you create an account or subscribe to a plan.

We also collect usage data automatically, including page views, feature usage, error logs, and device information. This data is collected through Google Analytics 4 and is used to improve our service.

How We Use Information

• Provide, maintain, and improve our services
• Process payments and send billing notifications
• Send technical notices and support messages
• Analyze usage trends to improve the product
• Detect and prevent fraud or abuse

Third-Party Services

We use the following third-party services:

• Stripe for payment processing
• Google Analytics 4 for website analytics
• GrowthBook for A/B testing and feature flags

Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days. Aggregated, anonymized analytics data may be retained indefinitely.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

Cookies

We use essential cookies for authentication and session management. Analytics cookies (Google Analytics) collect anonymized usage data. You can disable non-essential cookies in your browser settings.

Security

We use industry-standard encryption for data in transit (TLS) and at rest. Access to personal data is restricted to authorized personnel. We conduct regular security reviews of our infrastructure.

Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by email or through a notice on our website.

Contact

For privacy-related inquiries, contact us at privacy@realtimesdk.dev.